Hi,
We are using this List Chats API for our product using Zendesk's Live Chat. We wanted to list all the chats & see the open(live & not-ended) chats & take necessary actions. But, unfortunately, this API seems to return only the ended chats. Is that expected? or are we missing something here?
We observed the same issue with Search Chats API too - https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/#search-chats
Regards