Light agent Org update role options | Community
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Idea Submitted

Light agent Org update role options

  • November 15, 2022
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Tyler16

We have been using the system for quite some time with our Agents updating the Orgs on our Light Agents to keep our tickets organized for reporting. 

This was changed so that only Admins can update Orgs for Light Agents and Agents.

This change has already increased the workload on our Admins and caused quite a bit of confusion because it looks like its going to work and then does not rather than letting them know they are not allowed to make the change. It simply looks like a bug rather than a feature.

I understand the explanation given about potentially allowing users to access to tickets and info they should not. However this should be an option in the Roles. It is already there for End Users, simply duplicate that selection for Light Agents and Agents so that users can be given permission to update orgs without having to make them a full Admin.