Knowledge Capture Suggest Articles based on Organisation | Community
Skip to main content
Idea Submitted

Knowledge Capture Suggest Articles based on Organisation

  • April 21, 2022
  • 0 replies
  • 0 views

Dear Zendesk developers,

I am looking for a feature that suggests help center articles based on the organisation of the ticket requester. For example, if the ticket requester is organisation X suggest article A,B and C. Our company has a lot of specific requirements and exceptions per organisation so it would be extremely useful to have the KC app automatically show the relevant articles. 

Thank you for considering.