Inform agent when end user has automatic replies on | Community
Skip to main content
Idea Submitted

Inform agent when end user has automatic replies on

  • June 27, 2022
  • 0 replies
  • 0 views

We routinely have customers/end users who are out of the office and have automatic replies on. When this happens we are not able to forward to or loop in another end user as required as we are not able to receive automatic replies.

It would be very useful if there was a function that allowed us to see if an end user's inbox is sending automatic replies, or notified us if an automatic reply was received in response to a ticket update.