Is there any way to add a prompt like "Are you sure you want to join a chat?" when you click the 'In Queue' button just to prevent accidentally being forced into a live chat?
Twice today I have accidentally clicked that 'In Queue' button instead of the search button and ultimately had to respond to customers before transferring them to actual agents.
This would be so awesome to have, thank you!
Idea Submitted
'In Queue' button for Agent Workspace too big, easily accidentally clickable
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