To support escalating tickets within our system, we have a trigger that hits a webhook. That webhook then creates a side conversation.
The system communicating with `/api/v2/tickets/${ticket.id}/side_conversations` includes a single entry in the `to` array, but the bot creating the ticket is also added into that thread.
Is there a way to either:
- Create the side conversation so that the API caller doesn't get inferred into the `to`?
- After the side conversation is created, can a participant be removed?
- Something else I'm missing