How to copy the text of the user message automatically from the Chat area into the private app.. | Community
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How to copy the text of the user message automatically from the Chat area into the private app..

  • July 4, 2023
  • 0 replies
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Abdul15

Hello..

 

I'm in final stage of my app building, and I need some support to add some functionalities..

Query 1: Whenever user send a message in the Chat area, It should be automatically copied and pasted into the Query text box, which is in the UI of my app.. Whether its possible to copy the user message automatically and pasted into the text box of my app?

Query 2: So, after generating the responses it will be previewed in the UI, and the Agent will choose any one of it.. Then, it will be pasted into the Agent text editor area..  And My requirement is, When Agent click the send button, the field or text boxes and generated responses all should be refreshed or cleared.. How to make this interaction..

So, can you please suggest any Zendesk API calls there for these 2 requirements..

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