Episode 6 of the 'Conversations with Zendesk" podcast is live!
In this episode, I interviewed Ian Hunt, Director of Customer Services and Procurement for Liberty London, one of the oldest luxury retail stores in London. We had a really interesting conversation about how Liberty London shifted their focus from being an in-person retailer to a digital one during COVID. Ian shared some really helpful insights for businesses of all kinds about how to keep your customer focus in the digital space.
Read more about it on the Zendesk Blog, or give it a listen via iTunes, Spotify, Stitcher, or wherever you find your favorite podcasts. 
How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
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