Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currently, there is no way of adding multiple emails or a group of people to the same side conversation message with one click. Every recipient must be added separately which is time-consuming.
Proposed solution:
1. adding a group of recipients
2. adding multiple emails separated by comma, copied from other source
Idea Submitted
Group email adding to side conversation
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.