I am trying to copy custom user fields into a custom ticket fields via a webhook.
Unfortunately I do not have a tech background, and while I believe I can create the webhook and trigger, each time I test I'm receiving either a 404 error, or a 401 error.
My current JSON Webhook looks like this:
{
"ticket": {
"id": "{{ticket.id}}",
"custom_fields": [
{
"id": "field.id.number",
"value": "{{ticket.requester.custom_fields.field.id.number}}"
}
]
}
}
Could anyone offer any advice as to what is going wrong here?