Getting User Custom Fields to Form Fields | Community
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Getting User Custom Fields to Form Fields

  • July 28, 2023
  • 0 replies
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I am trying to copy custom user fields into a custom ticket fields via a webhook. 

Unfortunately I do not have a tech background, and while I believe I can create the webhook and trigger, each time I test I'm receiving either a 404 error, or a 401 error. 

My current JSON Webhook looks like this:

 

{
  "ticket": {
    "id": "{{ticket.id}}",
    "custom_fields": [
      {
        "id": "field.id.number",
        "value": "{{ticket.requester.custom_fields.field.id.number}}"
      }
    ]
  }
}

 

Could anyone offer any advice as to what is going wrong here?