Feature Request Summary:
A client has requested the ability for end users to update the status and priority of their open tickets after their initial creation. Currently statuses are automatic for end users upon posting and priority cannot be changed by the end user after the ticket has been created.
Description/Use Cases:
This would give end users more control over their tickets after their initial creation.
Business impact of limitation or missing feature:
End users have to request a priority change as opposed to having control over their tickets.
Other necessary information or resources:
None