It would be nice if we could set smart text, smart list, or editable fields in macro tickets.
For instance if I want to make a personable email to our users but will be sending to multiple users with different field amounts/names I cannot make a general macro for all the users.
If I want to reach out to users with payment problems I would like to write a sentance in the email such as "We tried to run your payment but unfortunately it was [declined,returned,rejected,etc]".
It would be nice to be able to put in a smart text (open short answer field) or smart list (drop down with prepopulated options). Then you could Tab through these editable fields to fill in the email/note appropriately.
Idea Submitted
Editable fields in macros
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