Feature Request Summary:
Do not include chat ratings in the calculations of satisfaction tickets per agent on the built in dashboard in Support, and do not make the satisfaction rating for chat in the ticket look exactly the same as a CSAT survey satisfaction rating.
Description/Use Cases:
At the top of the user stats, you can see how many good/bad ticket satisfactions you had. If any chat tickets had a *chat* rated, they are included here, even though it explicitly says "Your positively rated tickets this week". 
When I looked at the ticket, it had a chat rating only, given for a different agent who worked it, and yet was being counted to
Business impact of limitation or missing feature:
This is very confusing, as it may include kinds of tickets that should never be sent a CSAT score, and gives the agent a completely different total of tickets with good/bad ratings than Explore. This leads to confusion and time wasted trying to reconcile why the agent is seeing a higher number of ratings than reporting shows. This is further compounded by the rating at the top of the ticket itself having no visible indicators if it was a Chat rating, or a ticket rating, making it even harder for agents to know why these tickets don't "count" towards their CSAT.