Unfortunately our customers also see the suggestions for articles of other groups during ticket submission (filtering depending on the given ticket title). This is not right from our perspective, because a customer should not see articles from product B while he is submitting a ticket to product A! Please change this.
Idea Submitted
Customer should only see articles of the group he's submitting the ticket to
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.