Hello,
I have been working with ZenDesk for a different companies but this time I can't get the set-up to work. Emails arrive in our ticket system but when I answer, the respond dosen't arrive in the emai inbox.
I'm on the "lowest" subscription tier, can that be the problem?
Video of the problem
https://www.loom.com/share/53c417c931a3432096bfee69b9cb856f