Create Side Conversation from Trigger | Community
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Idea Submitted

Create Side Conversation from Trigger

  • February 26, 2021
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Robert22

It would be very useful for some of our workflows to allow a Trigger to create a side conversation since we regularly communicate with the same list of internal partners for specific Form submissions and we do need to keep a record of the conversation within the original ticket (which is why we prefer Side Conversations to a simpler Notify target via email option; since the notify target replies aren't tracked on the original ticket).

Our currently workflow utilizes the excellent Macro > Side conversation via email option to great effect, but after manually triggering the Macro dozens of times so far, it feels like a natural use-case for a Trigger-based solution.