Feature Request Summary:
After creating a ticket in messaging, CSAT is not triggered without an agent.
Description/Use Cases:
The purpose of this is to get CSAT for end users who are resolved by the articles proposed by the Answer bot in messaging.
Therefore, there is no need to obtain personal information such as email addresses or names of the resolved end users.
Furthermore, we do not think it is necessary to go through an agent to obtain CSAT, so we would like to be able to handle this automatically.
A ticket is created from the "Forward to Agent" step in messaging. CSAT will not be triggered unless the status is "resolved" via the agent.
I would like to be able to automatically handle the entire process from ticket creation to status change and CSAT activation without the need for an agent.
Thanks.