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Chat not loading from specific useragent

  • May 19, 2022
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Hi, I came a cross an interesting scenario where i am using the zopim chat api  https://v2.zopim.com/widget/popout.html?key= and it is working well on all browsers and devices besides for some iPad models 

After inspecting it i found that this resource https://static.zdassets.com/ekr/asset_composer.js does not load it returns access denied by cloudflare, when i load this link from anywhere else it loads well but not from these devices, I them tried to see if something in the useragent is special about these devices and I found that when it loads from 
"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.1 Safari/605.1.15" - it does not work but if i load it from

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.1 Safari/605.1.15 - it does work 

Just by removing the quotations, any clue about this? or how to fix it