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Channelback HTML message

  • August 8, 2022
  • 0 replies
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Using the channelback feature : https://developer.zendesk.com/api-reference/channel_framework/understanding-the-channel-framework/channelback/

 

I am not able to answer to a ticket with html message.

Documentation : 

message string 65535

The agent's reply

 

 

Is there any way to add some html in the response, or at last breakline?

 

Thanks

BR