One of our agents recently had issues changing the requestor from a missed call to an email address for response. They noted afterwards that the change link next to the requestor in the ticket was a little too subtle for them to notice. I would have to agree, and I am worried a lack of contrast does raise accessibility issues as well. Would it be possible to add a little contrast to the button so it stands out as an option a little more?
Idea Submitted
Change Requestor Link Too Subtle
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