Can I create a webhook that doesn't do an action in Zendesk? | Community
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Can I create a webhook that doesn't do an action in Zendesk?

  • April 10, 2023
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I'm creating an integration that needs to listen for new tickets being created in Zendesk. I am looking at the docs, and it seems like I should create a webhook that has only "conditional_ticket_events" in subscriptions. It also seems that I need a trigger for the webhook. However, it looks like triggers require at least one action in Zendesk. What do I do if I don't want any of the actions to occur, I only want a payload with information about the ticket at my endpoint?