On August 29, we hosted an event on Zendesk Messaging and covered how to provide more proactive, personalized, and engaging conversational experiences. Members from Zendesk’s product team shared how using some of our newest releases, like agent status, omnichannel routing, and skills in conjunction with Messaging, can deliver the desired experiences customers expect. Nick Price, Manager of Customer Operations from Angi, also joined us and shared their experience of moving from live chat to Messaging, highlighting key insights and performance improvements from their Messaging adoption. The links below include all the event resources, including the complete recording, presentation deck, and the top 10 questions from our Q&A - Take a look and share with your team!
Presentation Material: