Answer Bot Resolutions should add to the 'Was this article helpful?' count | Community
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Idea Submitted

Answer Bot Resolutions should add to the 'Was this article helpful?' count

  • January 4, 2022
  • 0 replies
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Paul13

Currently, Answer Bot (AB) resolutions do not add toward the "Was this article helpful?" count for the suggested article.

Realistically, AB providing the solution to a user and the user clicking 'Yes' when asked if the article solved their query is the same as a user finding the article themselves and clicking 'Yes' under "Was this article helpful?".

Adding AB resolutions to this count will allow us to get a better view than we currently have when it comes to which articles are performing well.