We would appreciate an expansion of the warning messages for Zendesk Support Agents in sending Guide article links. Currently, the warning messages are only for Agent and Admin only content being sent to a customer. Could there be a warning message for linked articles / content which requires the end user to be signed in?
Business impact: Much of our content is designed only for viewership inside of our proprietary app. It is a very poor user experience if an agent sends a help article link to a customer requiring them to sign in to something that they cannot access. Customers are frustrated and this reflects poorly on our team, company, and is frustrating agents who really want to help the customer.
Current Workaround: There is none. We share tribal knowledge, but mistakes can happen.
What we'd suggest instead: If there can be a separate warning message for Zendesk Support Agents to warn them that the linked article requires the customer to sign in that would be great. (It would also be great to provide any required user segments as well.)
Thanks for considering and upvoting this request.