Chris Karp, Chief Customer Officer at Auctane, will share his approach to scaling a consistent customer experience across departments in a rapidly growing organization at our next CX Moment, coming up on Thursday, June 29 at 9:30am PST. Chris will chat with Zendesk's Roisin Hunt on how he gives companies the tools they need to delight their customers - whether down the street or across the globe.
Acutane is the world's leader in shipping and fulfillment software solutions, enabling hundreds of thousands of merchants to annually deliver over $200 Billion worth of products to customers around the globe.
The company formerly known as stamps.com is hyper-focused on the customer experience - not easy to do when you're serving 500 million households annually.
Key Takeaways:
- How to provide a consistent customer experience during a company's expansion
- Using messaging to drive growth and profitability
- How to strategically invest in artificial intelligence
