Hello everyone,
Thank you so much for your participation in the Approvals Early Access Program! We’re incredibly grateful for the time, insights, and feedback you’ve shared with us. As we now begin rolling out Approvals for General Availability (GA), the EAP has officially concluded. This week, all EAP accounts will be upgraded to the GA experience, and we’ll be closing out related EAP community posts.
Thanks to your feedback, we’ve introduced several key improvements to the feature:
- Agent Home now displays both pending and historical approval activity
- Role-based permissions give admins control over who can create and withdraw approval requests
- Tickets with open approval requests cannot be marked as solved (compliance safeguard)
- Reporting in Explore helps you track volume, status, and resolution trends
Looking ahead, we have an exciting roadmap with upcoming capabilities like group approvals, “approve via Slack/Teams,” and automation-friendly approval workflows.
To learn more and read the official announcement, check out our documentation here:
Announcing approvals for requests and services
Thanks again for helping shape this release!
Lauren Slack-Chen
Principal Product Manager
