Allowing tickets to be updated via triggers based on approvals. For example a ticket being placed on hold and re-opening when approval has been updated.
Approval Triggers
Hi Daniel,
This can be achieved using Triggers and there is a condition to use Ticket. approval Status field and Action can be to Update the Ticket Status.
@rahul15 how can this work please? I'm trying to do this but the only trigger is Approval Status > Is > x and not Approval Status > Changed to > x
Thanks!
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