Good morning,
We just set up with the EAP and one of the first things we noticed is that there is neither a Column nor a Condition for Approver in Views.
For example,
- We'd like to create a view for Tickets Pending My Approval that only show tickets where the Agent (Current User) is the Approver listed in the Approval Request, so they know they need to take action.
- We'd like to add a Column to the Approvals views that identify who the Approver is without having to open the ticket itself.
