I would like to exclude some auto-notification emails from being included in the resolution times in Explore, but am unsure how and would love to get some support here.
Thanks,
Anna-Lena
Exclude incoming auto-notifications from affecting resolution time and CSAT
Hi Anna,
I am going to create a ticket on your behalf so that we can discuss your intended use case in more detail.
Thank you.
Thank you!
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.