
Hello community friends,
Hope everything's going smoothly for all of you.
Given that AI is shapeshifting the future of customer service, we’re all on the same journey to understand it better.
I thought it would be helpful for us to share what resources have helped or intrigued us as we navigate AI. It could be a blog, online course, book, podcast, anything at all.
As part of this conversation, I’ve included some resources that I myself have found helpful around AI and its application to customer service:
- AI deep dive: Harnessing the power of AI for customer service
- What Impact Will AI Have On Customer Service? - Forbes
- AI in Customer Service: 11 Ways to Use it [+ Examples] - Hubspot
- Businesses say generative AI in CX has improved ROI - CX Dive
You can also find a list of resources we’ve compiled in our AI Resources post which will be continuously updated as more information becomes available.
These are great starters if you're new to the AI scene or just want to brush up on your knowledge.
Now it's your turn - what are you reading, viewing, or listening to? Does it lean towards the technical side, or is it about AI strategy? Which resources have you found that light up the AI path a bit more?
Looking forward to discovering some gems from your end.