Ticket form for for only sign in users and hidden form for anonymous by the direct link | Community
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Ticket form for for only sign in users and hidden form for anonymous by the direct link

  • March 12, 2024
  • 1 reply
  • 0 views

Tomasz14

IS ti posible to get two type of forms first one for only sign in users and second one for all no sign in?

I usign now this for allowing only signed-in users to submit a ticket:

https://support.zendesk.com/hc/en-us/community/posts/4409506826394-Allow-only-signed-in-users-to-submit-a-ticket

but how to add Conditional Statement for anonymus users add allow to acce to specific form?

<div class="container new-request-page">
  <div class="container-inner">   
    {{#if signed_in}}
      <h1>
        {{#if follow_up}}
          <span class="follow-up-hint">
            {{follow_up}}
          </span>
        {{/if}}
      </h1> 
      <div class="row clearfix">
        <div class="column column--sm-8 column--sm-offset-2">
          <h1 class="new-request-title">{{t 'submit_a_request'}}</h1>
          <p>
            {{#if parent}}
              <p>
                <span class="follow-up-hint">
                  {{follow_up}}
                </span>
              </p>
            {{/if}} 
            <div class="new-request-form" id="main-content">
              {{request_form wysiwyg=true}}
            </div>
          </div>
      </div>
    {{else}} 
      <div class="note" text-align="center">
        <center>
          <em class="fas fa-lock" style="font-size: 4em;">&nbsp;</em> 
          <br>
          <br>
          <h2>
            <p>{{dc 'tworzenie_nowych_zgloszen'}}<br><br> Pierwszy raz w Centrum Wsparcia?
          </h2>
          <p/>
          <strong>
            <h3>
            <a class="btn btn--primary" href="https://xxx.zendesk.com/auth/v2/login/registration?auth_origin=1900000327033%2Ctrue%2Ctrue&brand_id=1900000327033&return_to=https%3A%2F%2Fpomoc.xxx.pl%2Fhc%2Fpl%2Frequests%2Fnew&theme=hc" target="_self">
                Zarejestruj się
              </a>
            </h3>
          </strong>
          <br>
        <a class="btn btn--primary" href="https://xxx.zendesk.com/hc/pl/signin?return_to=https%3A%2F%2Fxxx.zendesk.com%2Fhc%2Fpl%2Frequests%2Fnew" target="_self">
            Zaloguj się
          </a>
          &nbsp;
          &nbsp;
        <a class="btn btn--primary" href="https://xxx.pl/kontakt/" target="_blank">
            Zapytaj o ofertę na opiekę techniczną
          </a>
        </center>
      </div>
}}
    {{/if}}
  </div>
</div>

1 reply

Paolo14
  • April 1, 2024
Hi Tomasz,
 
You can add a different button in the {{else}} statement then once it's clicked, anonymous users will be redirected to the form of your choice. You may try the steps here without the pre-filled values.
 
Best,
Paolo | Technical Support Engineer | Zendesk