We get a hell of a lot of spam come in from "Meta for Business" but the underpinning email addresses are always throwaway free accounts.
I can block each free account, but it's a never-ending task. Is there a way to block the requester name? I tried to create a trigger for it, but it only had my internal users on the requester drop down.
I'm creating triggers for the subject text, but I'm struggling to hold the tide back
I'm afraid that marking by requester name instead of email to identify and manage tickets is not possible. The native functionality within Zendesk is designed around email addresses as unique identifiers for users. Therefore, marking a ticket as spam by the requester's name instead of their email is not supported in the standard Zendesk interface.