In some cases, email isn’t the best way to reach customers. If you need to share quick updates, reminders, or urgent notices, SMS can be more reliable.
In Zendesk Support, sending mass text messages can be done with the Proactive Campaigns app. It allows you to create a list of users or upload a CSV file with contacts and automatically send a single message to all of them directly from Zendesk.
Typical use cases include:
- notifying about system downtime or maintenance,
- sending reminders for upcoming payments or appointments,
- contacting inactive users.
All messages are sent through Zendesk, and you can see delivery results and customer replies inside the same environment. This helps keep outreach and ticket management in one place.
For a video tutorial, check this page.
If you or anyone has any questions or needs help with using SMS or the Proactive Campaigns app in Zendesk Support, please feel free to reach out to us. We’re here to help!