Seeking Advice on Managing Deleted Comments/Posts in Zendesk Gather | Community
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Seeking Advice on Managing Deleted Comments/Posts in Zendesk Gather

  • May 27, 2024
  • 1 reply
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Vikas12

Hey Zendesk community! I am seeking advice on deleting comments or posts on Zendesk Gather. Does the platform notify the end user when their comment or post is deleted? If it doesn't, does anyone follow the practice of informing clients via email? I'm interested in learning about best practices for handling these situations.

      1 reply

      D
      • Dainne
      • May 28, 2024

      Hi @vikas12 ,

       

      Unfortunately at the moment, the Gather settings are limited to the on in the Guide Admin section>Settings>Gather Settings or in Planning and activating community in your help center 

      In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

       

      Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].

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