Removing ALL CCs from a ticket via a Trigger/Target

Zendesk Note: This tip was submitted by a member of our Community and is not officially supported by Zendesk. 

Please read this article for more information.

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Using HTTP targets, it is relatively simple to create a trigger to remove all CCs from a request.

Create the Target

Go to Admin > Extensions > Targets

Add Target > HTTP Target

Complete as below...

Create the Trigger

Go to Admin > Triggers > Add Trigger

Configure as below.

JSON is 

{"ticket":  
{"collaborators": "" }
}

Apply the Tag

Now all that is left is to apply the required tag 'remove_ccs'

This can be done using a specific macro which can simply add the tag.

Alternatively this could be added into any other macro.

NOTE: If the tag is added as part of a public comment, then the CCs WILL get the last message.  If this is undesirable then the message should be empty or private.

Basic Macro

Go to Admin > Macros > Add Macro

Configure as below.

All done

To use this - simple apply the 'Remove CCs' macro.