An app which gives admins a view of the submitted custom CSAT rating (e.g. 1-2, 1-3, 1-5) submitted for each ticket. It includes trending over a period a table of all the tickets with a CSAT rating. The article gives the prompt used to generate one version of this app.
Problem Statement
Currently Zendesk Analytics (aka Explore) doesn't provide admins and agents the ability to view the submitted CSAT scaling rating at the ticket level. Only Good or Bad satisfaction ratings are provided. This app solves for this current gap in Zendesk Analytics.
Screenshots
Prompt
Build a Zendesk Agent App that reports on our custom CSAT scale and fixes two loading/navigation bugs. The app must be clear, responsive, and easy for agents to use while handling tickets.
Problem to solve (one sentence)
- Let agents and supervisors quickly view CSAT trends (custom 1–5 scale) and inspect survey details per ticket, with reliable ticket navigation and no API time errors.
Primary users & context
- Primary users: agents and supervisors.
- Context: open the app while handling or reviewing tickets in the Agent Workspace.
Data sources
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Use the Zendesk Satisfaction Ratings API: /api/v2/satisfaction_ratings.