Operational Dashboards: How do you monitor your Zendesk real-time?

I agree completely with Michael, we use Geckoboards for real-time reporting on Zendesk data as well and highly recommend it. It is super easy and intuitive to setup and makes the data look good.

But as Zendesk only updates every 24 hours, that will also limit some of the stats no?

Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle.

Sorry if that info is not 100% technically accurate, I'm not a programmer..... but that goes to show how easy it is to set up the Geckoboard / Zendesk data sharing. Also, I see the stats update all day long so I can confirm it's pulling the latest info very often.

:-)

Hey Everybody,

This is a great article with a lot of information. Just another reason why I love the zendesk community. Although my needs are a bit different then what Geckoboard offers. I am looking for a solution for trend monitoring. So if we got a suuden influx of password resets, that would be higher than normal or higher than a limit we set, they would like to receive an Alert. If anybody has suggestions I would greatly appreciate it.