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Limiting Ticket Submission

  • July 3, 2024
  • 3 replies
  • 0 views
Robyn11

I need help figuring out if something is possible for Ticket Submissions. 

 

Scenario:

We have a large client base, and each organization may have up to 30 employees. They all need access to our knowledgebase. However, only specific end users at the organization should have access to submit tickets. The number of people is too large to manage manually via the allowed list. We have considered sharing the ticketing form links. However, this will not keep users from forwarding the links to people who should not submit tickets.

 

Does anyone have suggestions on how to handle this?

    3 replies

    R
    • Rh80
    • July 3, 2024

    Hi Robyn,

     

    To manage ticket submissions for specific users without manually maintaining an allowed list, consider these options:

     

    Single Sign-On (SSO): Use SSO to control who can submit tickets based on their login credentials.
    Custom User Fields: Create custom user fields to designate who can submit tickets, and use triggers to restrict form access accordingly.
    Domain Restrictions: Restrict ticket submissions by email domain if applicable.
    Custom App: Develop a custom app or use a third-party app to manage ticket submission permissions more dynamically.


    These approaches can help manage access without relying on shared links or manual lists.

     

    Hope this helps!

      D
      • Dainne
      • July 3, 2024

      Thanks @rh80 for your insight!

      C
      • Chris206
      • February 6, 2025

      @rh80 Can you expand on 

       

      Custom User Fields: Create custom user fields to designate who can submit tickets, and use triggers to restrict form access accordingly.

       

      Possibly give an example of what this trigger looks like

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