There are data retention policies due to GDPR and other privacy regulations that require organizations to manage and remove personal data after a certain period. These policies exist to protect customer privacy, reduce legal risk, and ensure that outdated or irrelevant data doesn’t accumulate in your systems.
Working in Zendesk, users need a reliable way to enforce these policies without manual effort. Automated GDPR process schedules within the GDPR Compliance tool provide a clear and efficient solution.
Here are the steps you need to follow:
- Create lists of tickets or users that meet your retention criteria — for example, tickets older than 2 years or users inactive for 18 months.
- Set up automated processes to delete or anonymize these lists on a recurring schedule, such as daily, weekly, monthly, or yearly.
- Activate the automation so it runs consistently without manual effort.
If you need more detailed guidance, you can visit this page.
Using this approach ensures that retention policies are enforced reliably, reduces manual workload, and keeps your Zendesk environment clean and compliant.
If you have any questions or need some clarification, leave them in the comments.