Has anyone found a way to create interactive guides in the knowledge base? | Community
Skip to main content

Has anyone found a way to create interactive guides in the knowledge base?

  • January 7, 2026
  • 1 reply
  • 0 views

Hello!  We're looking to create interactive guides in our knowledge base, so that customers can click through a series of questions and answers specific to them, instead of having to read a lengthy worded article. I have looked at a few apps that can be integrated with Zendesk. Stonly specifically is at the top of the list for us. But I was wondering if there were other options anyone else has come across? Or if anyone's been able to create this in the KB provided by Zendesk.

 

Interested to hear what others are doing. Thanks in advance for commenting!

1 reply

Interactive guides are becoming increasingly popular in knowledge bases, especially for reducing ticket volume. Decision-tree style content helps users reach answers faster compared to long articles. Zendesk’s native KB is somewhat limited here, so many teams rely on lightweight third-party tools to add conditional logic and step-by-step flows.