Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking for something similar to the User essentials card / Customer context to display Organization notes + custom fields. I want it to be easily seen and available to agents. I have seen several workarounds, including making an internal comment via API call or having a trigger copy organizational fields to the ticket. However, I think it would be great if we had something similar to the customer context card .
Thank you for posting this topic. At the moment, the essentials card only shows the name of the organization a user belong to and the organization card is only available in the organization tab.
You can check this article for your reference:
Configuring cards to view additional information in the Agent Workspace
Thanks!