Over time, it’s common for Zendesk accounts to accumulate organizations that no longer have any associated users. This may happen due to CRM syncs, data imports, or changes in contact structures. These unused organizations can:
- Create extra clutter in views and search results
- Affect the accuracy of reporting
- Take up unnecessary storage
- Complicate data cleanup and retention processes
To simplify this, you can use the Combined Lists feature in the GDPR Compliance app to quickly identify and remove organizations that have no users linked to them.
Here’s a short workflow:
- Open GDPR Compliance → go to Combined Lists
- Create a New Advanced Combined List
- Set the main data type to Organizations
- In the related data step, select Users, and set the combination to Exclude
→ This returns only organizations without users - Save the list and click Load to view results
- Once the list is ready, choose Delete Organizations to process the cleanup
If you’d like to see a visual walkthrough, here’s a short video guide from our support manager.
Feel free to leave any questions in the comments.