I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.
Furthermore, I am curious to know if the bot can recognize content within images on item pages.
Hey Nick,
While the Help Center itself can do federated search at the enterprise level, the Answer Bot cannot do this natively. it has been a topic of conversation here before, so I would encourage you to include your feedback on this post. Flow Builder does have the ability to make an API call, but that isn't necessarily the same thing as what you're asking here. Image recognition is also a function that doesn't exist today, but with Zendesk's partnership with OpenAI, anything might be possible in the future.
For now, you might have to look towards other partners such as Ada to extend the functionality of the Zendesk Messaging experience. Feel free to contact us at 729Solutions.com for more information on this and other options.
Cheers,
Brandon
From what I’ve seen, the Zendesk Advanced Bot mainly works with the information you have in your Zendesk Guide. It does not really pull content from outside pages unless you copy that information into the Guide. So if you want it to use details from your main website, you would need to add those into the knowledge base first. As for reading content inside images, it is not able to do that. When I set it up for my own blog website, I found it helped a lot to write clear text descriptions so the bot could still give accurate answers.
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