Best Practices for Setting Up Schedules in Zendesk WEM | Community
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Best Practices for Setting Up Schedules in Zendesk WEM

  • April 6, 2025
  • 1 reply
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Olivia19

Hi everyone,
I'm getting started with Workforce Engagement Management (WEM) in Zendesk and would appreciate any tips or best practices for setting up agent schedules efficiently. Are there recommended approaches for managing shift rotations or handling time-off requests within the WEM module?

Any insights or documentation links would be really helpful. Thanks in advance!

      1 reply

      Elodie12
      • Elodie12
      • April 9, 2025

      Hi Olivia,

       

      Please check out this episode from our Youtube Channel  which highlight Best Practices on creating shifts and generating your schedule. I am including below further documentation for your perusal:

      Hope this helps,

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