are the predictions capable to learn? | Community
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are the predictions capable to learn?

  • June 20, 2024
  • 1 reply
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Peter22

I am in search of information if the predictions are learnable.
I would like to know if intent, language or sentiment changes for future tickets after a manual fix. Or if it always stays the same.
 

      1 reply

      Brett13
      • Brett13
      • Community Manager
      • June 25, 2024

      Hey @peter22 , great question! Yes, the machine learning models used for intent, language, and sentiment predictions are  designed to improve over time based on new data and manual corrections you've made on your end. 

      Let us know if you have any other questions!

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