Hello everyone,
At the moment, we're trying to add commands(callbacks) whenever a user sends or receive a message in the Zendesk Web Widget.
In the classic widget, there were very useful callbacks that are now missing. I don't understand how the new widget lacks important features provided by the classic one.
Could you please implement this or guide us on the best ways to introduce these callbacks?
Zendesk Messaging commands
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Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!