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Zendesk Guide Integration to Chat Widget

  • January 27, 2021
  • 2 replies
  • 0 views

Torsor

I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the widget. A few days ago, that option was visible. 

I'm trying to integrate Help Center/Guide Articles into my Chat Widget.

See attached image for more clarity. 

Any assistance would be greatly appreciated. 

2 replies

  • January 27, 2021

I Am Also Facing The Same Issue 


Torsor
  • Author
  • January 30, 2021

Found the answer to my problem. 

The solution: I had to navigate to the Support Environment (Not the Chat environment) in order to modify/customize my widget for Guide.