A part of this upgrade is to not show users at all in the zendesk chat app? This is awful. This removes so much functionality on how to approach customers and to see who is online. Why would you ever remove this. We will need to look elsewhere as this is taking 10 steps back.
Zendesk chat not showing users anymore
I agree with the original comment from Exposure events. Having the users visible gives me a sense of how busy of a day it is, and if any of my coworkers are logged in. Also, I can contact customers directly if they are on line. I used to log in and stay on this page. Now it's just a dead looking screen. It was also easy to access other features on this screen. Please bring it back!
Tom
BasicOps Customer Success
There are a ton of use cases. One is to reach out to users to make a sale or update them on a service to see if we can get them on board as a new customer.
Another one is if a customer is emailing and not using chat we can reach out to them directly if they are having trouble finding chat (yes it happens).
It's good for testing and verifying what the user is doing and to make sure they are not a hacker or competitor.
We use this feature daily as we are a real time customer support system, we aren't passive like others who wait for someone to reach out to them.
Hello Tom and the Expore Events team,
Thank you for providing your insights on this matter.
I concur that the Visitor list offers significant value from a business standpoint, and I will be relaying your feedback to our team.
Upon reviewing similar requests, I came across this discussion thread. As per the most recent information from our Product team, this request is in the backlog, which implies that no immediate details or timelines for its release can be provided at this time. However, I strongly recommend that you participate by upvoting the post or contributing your thoughts there. This action will enable our Product managers to reconsider the feature based on the demand it's receiving.
Since our current thread is intended for Questions and Answers, making your voice heard in the Community forum is crucial as it helps to assess the impact of such requests. Greater engagement on the topic increases the likelihood that it will be considered for our upcoming feature updates.
I apologize sincerely for any inconvenience the absence of this feature may cause you. If you have any further questions or require additional assistance, please don't hesitate to respond.
Thank you for providing your insights on this matter.
I concur that the Visitor list offers significant value from a business standpoint, and I will be relaying your feedback to our team.
Upon reviewing similar requests, I came across this discussion thread. As per the most recent information from our Product team, this request is in the backlog, which implies that no immediate details or timelines for its release can be provided at this time. However, I strongly recommend that you participate by upvoting the post or contributing your thoughts there. This action will enable our Product managers to reconsider the feature based on the demand it's receiving.
Since our current thread is intended for Questions and Answers, making your voice heard in the Community forum is crucial as it helps to assess the impact of such requests. Greater engagement on the topic increases the likelihood that it will be considered for our upcoming feature updates.
I apologize sincerely for any inconvenience the absence of this feature may cause you. If you have any further questions or require additional assistance, please don't hesitate to respond.
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Thank you for taking the time to reach out and share your feedback with us. We understand that the ability to see which users are online at any given time in the Zendesk Chat app is an important aspect of your customer engagement strategy and we apologize for any inconvenience that the changes in the recent update to the Agent Workspace may have caused.
It's imperative for our development team to understand how our customers use Zendesk features in their daily operations. In light of the recent changes, we are particularly interested in learning more about how the visibility of the online user list is integrated into your business workflow. Could you please provide us with some insight into your specific use case? Understanding the importance of this feature in your operations will enable us to communicate your needs more effectively to our product team and explore ways to address this concern.
We assure you that changes to our platform are driven by the ambition to enhance user experience and to innovate responsibly, sometimes requiring difficult decisions about feature modifications. However, your feedback is crucial in this process, as it helps us gauge the impact of these changes and guide future developments.
We greatly appreciate your understanding and your help in providing detailed feedback. Please feel free to reach out to us with any further information, concerns, or ideas you wish to share.