On Zendesk Messenger, I would want to pre-enter name, email address, and a sample message. Previously, `prefill` https://developer.zendesk.com/api-reference/widget/core/#prefill and `chat:send` https://developer.zendesk.com/api-reference/widget/chat-api/#chatsend could be used with widgets. Is it possible to accomplish the same using core messaging?
Widget prefill equivalent for core messaging
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thank you for contacting Zendesk.
In messaging you use end-user authentication to pass your user's identities to the widget. This allows the widget to match that user with their previous conversations. For a complete explanation of this process, see the article: Authenticating end users in messaging for the Web Widget and mobile SDK.
I hope this helps, please feel free to reach out if you have further queries.
Kind Regards,