Where can I find what your asked the bot, but did not create a ticket? | Community
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Where can I find what your asked the bot, but did not create a ticket?

  • July 25, 2023
  • 1 reply
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C

Where can I find the question raised by the user of the bot, but didn't create a ticket?

So I can improve my flow

      1 reply

      S
      • Sarah36
      • August 10, 2023

      Hi Christian,

      To clarify, is your expectation to view questions that the bot had deflected? With a subscription to Explore and the Answer Bot dataset, you can build a custom report and use the attribute Answer enquiry to view the questions raised by users. Here is a full list of supported metrics and attributes: https://support.zendesk.com/hc/en-us/articles/4408824748698-Metrics-and-attributes-for-Zendesk-Answer-Bot#topic_u23_1rs_crb

      Hope this helps!

      - Sarah D.

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